Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Both opened and unopened products are eligible for return. You'll also need the receipt or proof of purchase.

You can always contact us for any return questions at info@atmeessentials.co

Return Process

  • Email us at info@atmeessentials.co to request a return. Please include your order number and the reason for your return. No RMA number or formal return authorization form is required — email approval is all you need.

  • Once we approve your request, we'll email you a prepaid return shipping label at no cost to you.

  • Pack the item securely and ship it to our returns address: 30 N Gould St Ste N, Sheridan, WY 82801, USA.

  • Items sent back to us without first requesting and receiving approval will not be accepted.

  • Once we receive and inspect your return, we'll notify you of whether the refund was approved.

Refund Eligibility

To be eligible for a refund:

  • Your request must be made within 30 days of receiving your item (14 days for orders shipped to the European Union)

  • Both opened and unopened products are eligible for return

  • You must provide your receipt or proof of purchase

  • The return must be approved by us before the item is shipped back

Subscription refund requests are handled separately — see our Subscription Refund Policy below.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, both opened and unopened products are eligible for return, and you'll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we have received and inspected your return, and subsequently inform you of whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please allow that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@atmeessentials.co

 

Subscription Refund Policy

Subscription charges are billed automatically at the start of each billing cycle. We understand that issues can arise. Refunds are allowed under reasonable circumstances, including but not limited to:

  • Accidental or duplicate charges

  • Technical issues that prevented you from using the service

  • Cancellation requested shortly after a renewal charge, before meaningful use of the billing period

To request a subscription refund, contact us at info@atmeessentials.co with your account details and the reason for your request. We will review each request individually and let you know our decision within a reasonable timeframe. Refunds are allowed under reasonable circumstances. 

Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since approval, contact us at info@atmeessentials.co.